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LaboChat help center

Logging in

By default, LaboChat allows logging in via email/password as well as various social authentication providers like Google, GitHub, GitLab, Discord and Apple.

Organization administrators can add other authentication methods, including the SAML and LDAP integrations, or disable any of the methods above.

You can log in with any method allowed by your organization, regardless of how you signed up. For example, if you originally signed up using your Google account, you can later log in using GitHub, as long as your Google account and GitHub account use the same email address.

Find the LaboChat log in URL

Section titled “Find the LaboChat log in URL”

Here are some ways to find the URL for your LaboChat organization.

  • If your organization is hosted on LaboChat Cloud (usually at *.zulipchat.com), go to the Find your accounts page and enter the email address that you signed up with. You will receive an email with the sign-in information for any LaboChat organizations associated with your email address.
  • Search your email account for a registration email from LaboChat. The subject line will include Zulip: Your new account details or Zulip: Your new organization details. This email provides your organization’s log in URL.
  • If you have visited your organization’s log in page in the past, try reviewing your browser’s history. Searching for zulipchat.com should find the right page if your LaboChat organization is hosted on LaboChat Cloud.
  • You can ask your organization administrators for your LaboChat URL.

Log in to a new organization

Section titled “Log in to a new organization”
  1. Tap the menu () tab in the bottom right corner of the app.
  2. Tap the switch account () button.
  3. Tap Add new account.
  4. Enter the LaboChat URL of the organization, and tap Continue.
  5. Follow the on-screen instructions.

Switch between organizations

Section titled “Switch between organizations”
  1. Tap the menu () tab in the bottom right corner of the app.
  2. Tap the switch account () button.
  3. Tap on the desired LaboChat organization.

Set or reset your password

Section titled “Set or reset your password”

If you signed up using passwordless authentication and want to start logging in via email/password, you will need to create a password by following the instructions below. You can also reset a forgotten password.

  1. If you are logged in, start by logging out.
  2. Go to your organization’s login page at https://<organization-url>/login/.
  3. Click the Forgot your password? link below the Log in button or buttons.
  4. Enter your email address, and click Send reset link.
  5. You will receive a confirmation email within a few minutes. Open it and click Reset password.
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