Import from Slack

You can import your current workspace into a LaboChat organization. It’s a great way to preserve your workspace history when you migrate to LaboChat, and to make the transition easy for the members of your organization.

The import will include your organization’s:

• Name and Logo
• Message history, including attachments and emoji reactions
• Users, including names, emails, roles, avatars, time zones, and custom profile fields
• Channels, including all user subscriptions
• Custom emoji

Import process overview

To import your Slack organization into LaboChat, you will need to take the following steps, which are described in more detail below:

1. Export your Slack data.
2. Import your Slack data into LaboChat.
3. Clean up after the Slack export.
4. Decide how users will log in!

Be sure to check out the guide on moving from Slack for a walkthrough of the transition process.

Import your organization from Slack into LaboChat

Export your Slack data

Slack’s data export service allows you to export all public channel messages, including older messages that may no longer be searchable under your Slack plan.

Unfortunately, Slack only allows workspaces that are on the Business+ or Enterprise Grid plans to export private channels and direct messages. Slack’s support has confirmed this policy as of August 2022.

Owners of Business+ or Enterprise Grid workspaces can request special access in order to export direct message data.

Export message history

1. Make sure that you are an owner or admin of your Slack workspace. If you are one, the Slack web application will display that in your profile, in a banner covering the bottom of your avatar.
2. Export your Slack message history. You should be able to download a zip file with your data a few minutes after you start the export process.

Export user data and custom emoji

1. Make sure that you are an owner or admin of your Slack workspace. If you are one, the Slack web application will display that in your profile, in a banner covering the bottom of your avatar.
2. Create a new Slack app. Choose the From scratch creation option.
3. Create a bot user, following the instructions to add the following OAuth scopes to your bot:
   • emoji:read
   • users:read
   • users:read.email
   • team:read
4. In OAuth & Permissions, under OAuth Tokens, click Install to Workspace. Grant the app permission to access your workspace by clicking Allow when prompted.
5. You will immediately see a Bot User OAuth Token, which is a long string of numbers and characters starting with xoxb-. Copy this token. It grants access to download user and emoji data from your Slack workspace.

You may also come across a token starting with xoxe-. This token cannot be used for the Slack export process.

Import your data into LaboChat

To start using LaboChat, you will need to choose between LaboChat Cloud and self-hosting LaboChat. For a simple managed solution, with no setup or maintenance overhead, you can sign up for LaboChat Cloud with just a few clicks. Alternatively, you can self-host your LaboChat organization. See here to learn more.

You can only import a workspace as a new LaboChat organization. Your imported message history cannot be added into an existing LaboChat organization.

LaboChat Cloud (self-serve)

1. If you’ve already created an organization at the subdomain you plan to use, email support@zulip.com to get it deleted, so that you can start the import process.
2. Fill out the information to create a new LaboChat Cloud organization. Under Import chat history?, select Import from Slack.
3. Click Complete registration in the confirmation email you received.
4. Enter your Slack Bot User OAuth Token, which will be a long string of numbers and characters starting with xoxb-, and click Submit.
5. Click Start upload to upload the exported data .zip file from your Slack workspace.
6. Configure Who will be allowed to see other users’ email addresses?, and click Start import. The import may take some time to complete.
7. If you’re using a different registration email from your Slack account, select your Slack account from the dropdown. If you don’t have an account in the imported workspace, you can create a new LaboChat account.
8. Set a password for your LaboChat account, and click Submit.

LaboChat Cloud (via support)

If you are using LaboChat Cloud, we’ll take it from here! Please email support@zulip.com with the following information:

1. The subdomain you would like to use for your organization. Your LaboChat chat will be hosted at <subdomain>.zulipchat.com.
2. The exported data file containing your workspace message history export.

1. Your Slack Bot User OAuth Token, which will be a long string of numbers and characters starting with xoxb-.

If the organization already exists, the import process will overwrite all data that’s already there. If needed, we’re happy to preserve your data by moving an organization you’ve already created to a new subdomain prior to running the import process.

Self-hosted

Import into a self-hosted LaboChat server

LaboChat’s import tools are robust, and have been used to import workspaces with 10,000 members and millions of messages. If you’re planning on doing an import much larger than that, or run into performance issues when importing, contact us for help.

1. Follow steps 1 and 2 of the guide for installing a new LaboChat server.
2. Copy the exported data file containing your workspace message history export onto your LaboChat server, and put it in /tmp/.
3. Log in to a shell on your LaboChat server as the zulip user.
4. To import into an organization hosted on the root domain (EXTERNAL_HOST) of the LaboChat installation, run the following commands, replacing <token> with your Slack Bot User OAuth Token.

   The import could take several minutes to run, depending on how much data you’re importing.

   Tip: The server stop/restart commands are only necessary when importing on a server with minimal RAM, where an OOM kill might otherwise occur.

   cd /home/zulip/deployments/current
   ./scripts/stop-server
   ./manage.py convert_slack_data /tmp/slack_data.zip --token <token> --output /tmp/converted_slack_data
   ./manage.py import '' /tmp/converted_slack_data
   ./scripts/start-server

   Alternatively, to import into a custom subdomain, run:

   cd /home/zulip/deployments/current
   ./scripts/stop-server
   ./manage.py convert_slack_data /tmp/slack_data.zip --token <token> --output /tmp/converted_slack_data
   ./manage.py import <subdomain> /tmp/converted_slack_data
   ./scripts/start-server

5. Follow step 4 of the guide for installing a new LaboChat server.

Import details

Whether you are using LaboChat Cloud or self-hosting LaboChat, here are few notes to keep in mind about the import process:

• Slack does not export workspace settings, so you will need to configure the settings for your LaboChat organization. This includes settings like email visibility, message editing permissions, and how users can join your organization.
• Slack does not export user settings, so users in your organization may want to customize their account settings.
• Slack’s user roles are mapped to LaboChat’s user roles in the following way:

  Slack role	LaboChat role
  Workspace Primary Owner	Owner
  Workspace Owner	Owner
  Workspace Admin	Administrator
  Member	Member
  Single Channel Guest	Guest
  Multi Channel Guest	Guest
  Channel creator	none

• Slack threads are imported as topics with names that include snippets of the original message, such as “2023-05-30 Hi, can anyone reply if you’re o…”.
• Message edit history and @user joined #channel_name messages are not imported.

Clean up after the Slack export

Once your organization has been successfully imported in to LaboChat, you should delete the Slack app that you created in order to export your Slack data. This will prevent the OAuth token from being used to access your Slack workspace in the future.

Decide how users will log in

When user accounts are imported, users initially do not have passwords configured. There are a few options for how users can log in for the first time.

Tip: For security reasons, passwords are never exported.

Allow users to log in with non-password authentication

When you create your organization, users will immediately be able to log in with authentication methods that do not require a password. LaboChat offers a variety of authentication methods, including Google, GitHub, GitLab, Apple, Discord, LDAP and SAML.

Send password reset emails to all users

You can send password reset emails to all users in your organization, which will allow them to set an initial password.

If you imported your organization into LaboChat Cloud, simply email support@zulip.com to request this.

To avoid confusion, first make sure that the users in your organization are aware that their account has been moved to LaboChat, and are expecting to receive a password reset email.

Send password reset emails (self-hosted organization)

Default subdomain

1. To test the process, start by sending yourself a password reset email by using the following command:

   ./manage.py send_password_reset_email -u username@example.com

2. When ready, send password reset emails to all users by using the following command:

   ./manage.py send_password_reset_email -r '' --all-users

Custom subdomain

1. To test the process, start by sending yourself a password reset email by using the following command:

   ./manage.py send_password_reset_email -u username@example.com

2. When ready, send password reset emails to all users by using the following command:

   ./manage.py send_password_reset_email -r <subdomain> --all-users

   If you would like to only send emails to users who have not logged in yet, you can use the following variant instead:

   ./manage.py send_password_reset_email -r <subdomain> --all-users --only-never-logged-in

Manual password resets

Alternatively, users can reset their own passwords by following the instructions on your LaboChat organization’s login page.

View imported user accounts

You can see and manage a list of imported users who have not logged in yet to activate their LaboChat account.

1. Navigate to the Users tab of the Organization settings menu.
2. Select the Imported tab.

Onboarding

To prepare your organization for transitioning to LaboChat, follow the guide on moving from Slack.

Related articles

• Choosing between LaboChat Cloud and self-hosting
• Moving from Slack
• Slack-compatible incoming webhook
• Getting started with LaboChat